Customer Service
บ้าน Services

Customer Service


Wellav has established a complete system of spare parts & technical assurance and service quality control and is dedicated to providing superior technical support to ensure a long-term and stable operation.

High-Quality Service Team

Wellav has organized a professional customer services team through years of cultivation of technical and service level. After getting the certification quality management system, the service team can offer more active, more rapid and more professional services.

·  Support worldwide customers with a global platform and localized services in Guangdong, Beijing, Shenzhen, America, Philippines, India, Poland, Uruguay, Colombia etc.
·  Comprehensive Spare Parts & Technical Assurance System and Service Quality Control System.
·  Wellav has a large stock of spare parts in HQ and other smaller stocks in agencies in case of delayed repair due to long delivery period.
·  Wellav provides specialized training for technical support engineers after finishing projects so as to improve their technical skills.

International Standard Support/Services

If you have any questions, please contact your sales directly. If there is no corresponding sales, please check the Questionnaires for Troubleshooting first and contact our support email

  • Fast response services via e-mail/online
  • Technical consulting and system integration advice
  • Remote diagnosis/system configuration (via Internet)
  • On-site system installation, set up, training and problem solving (Paid Service)
  • Hardware repair, replacement and RMA services
  • Software and firmware upgrade

Service and Repair - RMA form

If your unit requires repair or calibration please submit this form and one of our Specialists will contact you with an RMA (return material authorization) number and shipping instructions for the return of your unit.

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